Made Easy
DO YOU WANT TO RETURN AN ITEM?
No problem. You have 14 days from when you receive the item to open a dispute. Contact us by e-mail at info@labulldogatta.com indicating "return request" as the subject. Please also write us the reason for the return:
- Defective product
- Wrong size
- I don't like the article
- Other
If the product is defective, we kindly ask you to also attach an image.
Subsequently, once the return has been agreed, we will send you the return label by e-mail to be printed and affixed to the product packaging (if you use the original box or envelope, you will have to remove the label that was originally there and affix the one that you will print). Within 72 hours one of our couriers will arrive to collect the package.
If the package has been shipped directly from our suppliers abroad, the methods for collecting and delivering the goods may be slightly different.
As mentioned above, you will have 14 days to request a return from the moment you receive the goods. After 14 days, we will not be able to guarantee and accept the request.
Finally, you will receive the refund within 10 working days of receiving the package.
NB: it is important that you are at home or in any case that someone is ready to deliver the return package to the courier. It is also important that you give us the correct address, zip code, city. We are not responsible if you give us incorrect information and therefore the courier will be unable to collect the package. In this case, if the address is incorrect, you will have to go to the post office and send us the package by registered mail, this time the cost is at your expense.
Lastly, if you wish to return an item twice, the cost of shipping will be charged to the customer the second time. The cost of the return is €15
CUSTOMIZED PRODUCTS
Returns are not permitted on personalized products: therefore, make sure of the chosen size, color and model when purchasing